Refund Policy | lightinvoice.app

1. Overview

At lightinvoice.app, we strive to provide excellent service to all our customers. This refund policy outlines the terms and conditions for refunds of our subscription service.

2. Subscription Service

lightinvoice.app operates on a monthly subscription model at $1/month. Subscriptions automatically renew each month unless cancelled by the user.

3. No Refunds for Partial Months

Due to the nature of our service and the low cost ($1/month), we do not provide refunds for partial months of service. Once a monthly subscription payment is processed, no refunds will be issued for that billing period.

4. Cancellation Policy

You may cancel your subscription at any time through your account settings. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged for the next billing cycle
You will continue to have access to all features until the end of your current period

5. Exceptional Circumstances

While we generally do not provide refunds, we may consider refunds in exceptional circumstances such as:

Technical issues that prevent you from using the service for an extended period
Unauthorized charges on your account
Service outages lasting more than 24 hours
Other circumstances at our sole discretion

6. How to Request a Refund

If you believe you qualify for a refund under exceptional circumstances, please contact us through our contact page. Include the following information:

Your account email address
Date of the issue
Detailed description of the problem
Any relevant screenshots or error messages

7. Refund Processing

If a refund is approved:

Refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
You will receive an email confirmation once the refund is processed

8. Dispute Resolution

If you disagree with our refund decision, you may contact us to discuss the matter further. We are committed to resolving disputes fairly and promptly.

9. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.

10. Contact Information

For questions about this refund policy or to request a refund, please contact us. We're here to help and will respond to all inquiries within 24 hours.